Privacy Policy

Last updated: July 29, 2026

Information We Collect

When you enroll in our language programs or interact with our website, we collect certain personal information necessary to provide our services. This includes your name, email address, course selections, and any additional information you provide during the enrollment process.

We also collect technical information automatically when you visit our website, such as IP address, browser type, device information, and pages visited. This data helps us improve our platform and user experience.

How We Use Your Information

Your personal information is used for the following purposes:

• Processing enrollment requests and coordinating course assignments
• Communicating with you about your language programs and scheduling
• Matching you with appropriate instructors based on your learning goals
• Improving our educational services and platform functionality
• Sending relevant updates about your courses and our services
• Complying with legal obligations and protecting our rights

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With instructors assigned to your courses, to facilitate instruction and communication
• With service providers who assist with platform operations, under strict confidentiality agreements
• When required by law or to protect our legal rights and the safety of our users
• In connection with a business transfer, merger, or acquisition, where user data may be transferred as part of business assets

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption of data in transit, secure server infrastructure, and restricted access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. After course completion, we maintain records for a reasonable period to address inquiries, comply with legal obligations, and resolve disputes.

You may request deletion of your personal information by contacting us at [email protected], subject to legal and contractual retention requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information, subject to legal requirements
• Restriction or objection to certain processing activities
• Data portability to transfer your information to another service
• Withdrawal of consent where processing is based on consent

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and analyze usage patterns. For detailed information about our use of cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of sixteen. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of material changes by posting the updated policy on our website with a revised date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

orchard-flow
Level 8, 140 William Street
Melbourne VIC 3000
Australia
Email: [email protected]